PRISCUP, S.A. DE C.V.
Statement
At PRISCUP, S.A. DE C.V., customer satisfaction is our priority.
This policy explains how PRISCUP, S.A. DE C.V. handles return and refund requests from our customers.
Thank you for choosing PRISCUP, S.A. DE C.V. to meet your technological needs. We strive to provide you with the highest quality products and services and hope that your shopping experience is satisfactory. However, if for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 calendar days from the date of receipt of the service under the following circumstances:
- Product/service that has faults that are entirely the responsibility of PRISCUP, S.A. DE C.V.
- Received order that differs from your intended purchase.
To complete a return, we require the following:
- A receipt or proof of purchase.
- A written statement detailing the reasons for the return.
- Contact information (name, phone number, email, address).
Please contact our customer service department at the contact details provided on our website before initiating any return and/or refund process.
PRISCUP, S.A. DE C.V. reserves the right to inspect the returned products/services before approving the return.
Exchange
PRISCUP, S.A. DE C.V. offers the possibility of exchanging a product/service for another of equal value within 30 calendar days from the date of receipt, subject to stock availability and prior agreement with our customer service department.
To request an exchange, it is necessary to have the receipt or proof of purchase and comply with the return conditions established in our policy.
The products/services for exchange must be in their original condition, and unused. PRISCUP, S.A. DE C.V. reserves the right to inspect the returned products/services before accepting the exchange.
Refunds
Refunds will be processed once the returned products/services have been received and evaluated or the eligibility of the service for a refund has been verified.
PRISCUP, S.A. DE C.V. reserves the right to deny a refund if the returned products or services do not meet the specified conditions.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved:Your refund will be processed, and a credit will automatically be applied to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policy.
Refunds are subject to evaluation and may vary depending on the type of service or product purchased. For services that require partial or staged payments, refunds will be subject to completed and approved stages.
Refunds will not be granted in situations where the customer has violated the terms and conditions set forth on our website, or has provided incorrect or insufficient information that has affected the provision of the service.
Services or products that have been used, modified, or altered after delivery will not be eligible for a refund unless there is an inherent defect in the product or service that makes it unsuitable for the intended purpose.
Modifications
PRISCUP, S.A. DE C.V. reserves the right to modify this Policy in the future to comply with legislative updates, jurisprudence, internal policies, new requirements issued by the authority.
Any modification to this notice will be published on the website, it is recommended to visit this section regularly.
Last Updated: April 2024